Refund Policy

At My Mail Marketing, our utmost priority is ensuring your satisfaction with our services. We strive to deliver top-notch email marketing solutions to meet your business needs. However, we understand that circumstances may arise where a refund is necessary. Hence, we have formulated a transparent refund policy to address such situations.

1. Refund Eligibility:

Dissatisfaction with Service: If you are dissatisfied with our service for any reason, please contact our customer support team within 30 days of your purchase. We will work diligently to address your concerns. If we are unable to resolve the issue to your satisfaction, we will initiate the refund process.

Service Disruption: In the unlikely event of a service disruption or downtime that significantly affects your ability to use our platform, you may be eligible for a refund. We will assess each case individually to determine the extent of the disruption and its impact on your business.

Unauthorized Charges: If you notice any unauthorized charges on your account, please notify us immediately. We will investigate the matter promptly, and if the charges are found to be unauthorized, we will issue a refund for the amount in question.

2. Refund Process:

Contact Customer Support: To initiate a refund request, please reach out to our customer support team via email at [support@emailservice.com] or through our online chat system on our website. Provide details regarding the reason for your refund request and any relevant information.

Evaluation: Upon receiving your refund request, our team will review the details provided and assess your eligibility for a refund based on our refund policy.

Refund Issuance: If your refund request is approved, we will process the refund within 7 business days. The refunded amount will be credited back to the original payment method used for the purchase.

3. Please note the following:

• Refunds are issued at the discretion of My Mail Marketing and are subject to the terms outlined in this policy.
• Refunds will only be provided for the amount paid for the service and do not include any additional expenses incurred.
• Refunds may take 7 business days to reflect in your account, depending on your financial institution.

We value your trust in My Mail Marketing, and we are committed to providing excellent customer service. If you have any questions or concerns regarding our refund policy or any other aspect of our service, please do not hesitate to contact us.

Updated 01-04-2024